We are proud to offer quality products with great value to our customers. All furniture is thoroughly inspected at several key points in our preparation and delivery process to make sure it is received in good condition. If you are picking your furniture up yourself from one of our showrooms, we encourage you to inspect the items before taking possession. Due to the care we put forth for every order, we are unfortunately unable to process returns or refunds once merchandise has been accepted. If you have concerns about your order, you may cancel anytime up to the day of pick-up or delivery.
In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify the delivery team or a customer care representative immediately. For furniture, arrangements will be made for a qualified repair technician to come to your home and correct the damage if possible. For home decor, arrangements will be made to exchange the item. Please note that we reserve the right to repair or replace your furniture as deemed necessary at our sole discretion.
Free Shipping Products
Free shipping products are ground-shipped directly from the manufacturer to our customers. In this case, we will accept a return of this merchandise if you are not satisfied with your purchase. In the unlikely event that parts of your merchandise arrive damaged, we will attempt to provide replacement parts as quickly as possible. If they are unavailable, we will replace the item for no charge.
To qualify for a return, the following criteria must be met:
• Only items labeled "Free Shipping" qualify for return.
• A return request must be made within 72 hours of receiving your item(s) by calling our Customer Care Center at 1 1-828-727-6677 (option 7).
• Items must be in new condition and in the original packaging to qualify for a refund. Assembled or modified items are unable to be returned.
• A restocking fee of 10% of the merchandise total will be applied to returned items.
Area rug exchanges and returns are handled by contacting our customer care department at 1 1-828-727-6677 (option 7). Please note: all returns for accommodations require a restocking fee of 5%.